Mobile / Casino
These terms set out how gempak98 handles your account, your payment records, and the data connected to both — covering Touch 'n Go eWallet transactions, Bank Transfer records, and the steps you can take if something needs reviewing. Access to this platform depends on local law and is available only where local law permits.
This policy applies to every account registered on gempak98 and governs how we collect, store, and use the information tied to that account. When you complete a transaction — whether through Touch 'n Go eWallet or a direct Bank Transfer — we keep a record of that activity for the purpose of account management and dispute resolution. We do not share your payment records with third parties except where required to process your transaction or where local law demands it. Data retention periods follow the requirements of applicable Malaysian law, and we review those periods periodically. Cookies are used on this platform to maintain your session state and to remember your account preferences across visits; you can adjust cookie behaviour through your browser settings at any time. If you have a question about what data we hold or why, the right channel is our support team, reachable through the contact options listed further down this page. Your account dashboard, accessible after login, shows the current state of your transaction history, wallet balance, and any active account flags — this is your first reference point before raising a support request. We will not act on a data query submitted without account verification.
Not every part of the gempak98 experience falls under a single policy clause. This section maps out what is inside and outside the scope of these legal terms, so you know exactly where to look when a question comes up. Account access, transaction records, and site content are all within scope. Third-party service integrations — including the payment rails that process your Touch 'n Go eWallet or Bank Transfer — operate under their own terms and conditions, which we do not control.
Login credentials, session management, and account-level settings all fall within scope. Any dispute about access — locked accounts, unrecognised logins, or profile changes — is handled under these terms. Check your account dashboard first, then raise a support ticket if the issue persists.
Deposits and withdrawals made via Touch 'n Go eWallet or Bank Transfer are logged in your account wallet. These records are within scope and can be reviewed at any time after login. We maintain these records in line with applicable local law, and they are the reference point for any payment query.
Game titles available in the lobby — including content from PlayStar, PG Soft, Spadegaming, CQ9, and Joker — are covered by the platform's content terms. Availability of specific titles depends on your eligible region and may change without prior notice as provider arrangements are updated.
Payment processors, e-wallet operators, and external data services operate under their own legal frameworks. We are not responsible for those terms, and a query about Touch 'n Go eWallet fees or Bank Transfer processing should be directed to the respective provider, not to our support team.
gempak98 gives you a set of concrete steps you can take without needing to contact support first. Your account dashboard — visible after login — shows your full transaction history, including every Touch 'n Go eWallet deposit and Bank Transfer on record. If a detail in your profile is incorrect, the account settings section lets you update it directly; changes to sensitive fields such as your registered contact number require identity verification before they take effect. For anything outside what the dashboard can resolve — a data access request, a question about retention, or a formal correction to a record — our support team is the right path. Submitting a request through the support channel with your account ID attached moves the query to the right team without delay. We aim to acknowledge data-related requests within a reasonable period, and the current status of any open request is shown in your account after login.
Log in and open the transaction history section to see every payment record on your account, including Touch 'n Go eWallet and Bank Transfer entries. No support request is needed for this step — the information is there in your dashboard at any time.
Profile fields can be updated in account settings. Changes to your registered email or phone number require a verification step before they are saved. Follow the on-screen instructions shown in your account — we do not process these changes over chat.
If a section of this policy is unclear, or if you want to know what specific data we hold about your account, reach us through the support contact paths on this page. Include your account ID in the message so the right team picks it up without back-and-forth.
For account flags, access issues, or transaction disputes, open a support ticket with the relevant transaction reference visible in your account dashboard. This gives our team the context needed to act without asking you to repeat information already on record.
Policy questions and account data requests go through dedicated channels rather than the general game-support queue. Using the right channel means your query reaches the team with the authority to act on it. For a transaction dispute involving Touch 'n Go eWallet or Bank Transfer, have your transaction reference ready before you write — it cuts the resolution time significantly.
Open the chat icon from any page after login. For legal and data queries, state the nature of the request in the first message so our team can route it to the right person without passing it through the general queue first.
Send formal data access or correction requests to our support email address, shown in the Help section after login. Include your full account ID and the specific record in question. We acknowledge formal requests and keep you updated on progress through the same channel.
Some policy actions — such as reviewing your transaction log or checking account status — do not need a support contact at all. Log in, open the dashboard, and the current state of your account and records is shown there. Use this first before opening a ticket.
Our approach to data is straightforward: we collect what is needed to run your account, keep it for as long as local law requires, and give you clear routes to review or query it. Account security is maintained through session controls and verification steps that are triggered whenever a sensitive field changes. Cookies on the platform serve a functional purpose — keeping your session active and your preferences in place — and you can manage them through your browser at any time.
We retain account and transaction records — including Touch 'n Go eWallet and Bank Transfer entries — for the period required under applicable Malaysian law. Once the retention period lapses, records are removed from active storage. The current state of your records is visible in your account dashboard after login.
Cookies on gempak98 are used for session management and preference storage only. We do not use cookies to build marketing profiles. Your browser settings give you full control over cookie behaviour, and changing those settings does not affect your ability to log in or access your account.
Sensitive account changes — registered contact details, linked payment methods — require a verification step before they are saved. This applies to both Touch 'n Go eWallet links and Bank Transfer account details. We do not process sensitive changes over chat or without completed verification.
When these legal terms are updated, the revised version is published on this page. We do not guarantee advance notice via email for every minor adjustment, but material changes affecting your rights or data handling will be communicated through the account notification channel visible after login.
These are the questions we hear most often from account holders about this policy — covering data rights, account access, payment records, and how to raise a formal request.
We hold the registration details you provided when opening your account, your transaction history including Touch 'n Go eWallet and Bank Transfer records, session logs, and any support correspondence. You can review your transaction history directly in your account dashboard after login without raising a formal request.
Most profile fields can be updated directly in your account settings. For fields that require verification — such as your registered phone number or linked payment method — follow the verification steps shown on screen. If a field cannot be changed there, submit a written request through the support email listed in the Help section of your account.
Payment records, including Touch 'n Go eWallet and Bank Transfer transactions, are retained for the period required under applicable Malaysian law. After that period, records are removed from active storage. The current state of your transaction history is always visible in your account dashboard while the retention period is active.
Access to gempak98 depends on local law and is available only where local law permits. These legal terms apply to your account regardless of where you are physically located when you log in. If local law in your region restricts access, this policy does not override that restriction — eligibility depends on your region.
You can submit a data deletion request through our support email, shown in the Help section after login. We will review the request against our legal retention obligations before acting on it. Records that must be kept under applicable law cannot be deleted ahead of the required retention period, but we will confirm what can and cannot be removed.
Formal data access and policy queries go to our support email, not through live chat. Include your account ID and the specific policy section or data record in question so the request reaches the right team directly. Current status of any open request is shown in your account after we acknowledge it.