gempak98 Privacy Policy: How We Handle Your Account Information
This policy explains exactly what information gempak98 collects when you access your account, make a deposit through Touch 'n Go eWallet or Bank Transfer, and use our platform — and how we keep that information safe. Reading through these terms helps you understand what we do with your data and what choices you have at every step.
Account data protection
Touch 'n Go eWallet privacy
Bank Transfer record handling
Your right to review and correct
POLICY SCOPE DETAIL
What This Policy Covers and How It Applies
gempak98 collects information you provide directly — your registered email address, account credentials, and the transaction records generated when you use Touch 'n Go eWallet or Bank Transfer to move funds. We also collect device and session data automatically when you load any page, including browser type, IP address range and the pages you visit. This information is used to operate your account, process your transactions, detect irregular activity and respond to your support requests. We do not sell your personal data to third parties for marketing. Payment-specific data — such as a Touch 'n Go eWallet reference number or a Bank Transfer confirmation — is held only as long as it is needed for your account record and any applicable regulatory retention period, after which it is removed from active systems. Where third-party payment processors handle a transaction, their own privacy terms govern that leg of the process; we link to those terms inside the relevant payment flow. The policy applies to access from Malaysia and any eligible region where local law permits use of this platform. If you access the platform from a region where local law restricts it, this policy still governs the data we hold, but access itself depends on local legal requirements.
Touch 'n Go eWallet
Bank Transfer
Account session data
Third-party payment processor terms
INSIDE VERSUS OUTSIDE
Where This Policy Applies: Account, Transactions and Beyond
Not every data point on your screen falls under a single policy. Here is a plain breakdown of what this policy directly governs and what sits outside its reach — so you know exactly where to look when a question comes up.
Account access data
Login records, email address, password hash and device session tokens are all governed by this policy. You can review and update your registered email and account details from the account settings page after login.
Transaction records
Deposits and withdrawals processed through Touch 'n Go eWallet or Bank Transfer generate transaction IDs stored in your account history. These records are covered by this policy; how the payment processor handles its own copy is governed by its own terms.
Platform content and game data
Game session data — such as rounds played, bet history and wallet movements — is held within your account and falls under this policy. Game results themselves are determined by the game engine; we hold only the outcome record.
Third-party services
Links leaving gempak98 — including payment processor sites and any external identity verification services — follow those providers' own privacy terms. We have no control over how external services manage your data once you leave this platform.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You have concrete steps available to you — not just abstract rights. Your transaction history, including every Touch 'n Go eWallet deposit reference and Bank Transfer confirmation stored against your account, is viewable in the account dashboard after login. If any detail in your account profile is incorrect — your registered email address, contact number or linked payment identifier — you can update it directly inside account settings, or raise a correction request through our support channel if the field is locked. Requests to understand what data we hold on you, or to ask us to remove data where we are not required to retain it, can be sent to our support team through the contact path in the support section below. We aim to acknowledge every data query within a reasonable period and will tell you clearly if a request falls outside what we are able to action under our retention obligations. No special form is required — a clear message via the support channel with your registered email address is enough to start the process.
Review your records
Your full account and transaction history is available in the account dashboard. Log in and open the history tab to see every deposit, withdrawal and session record we hold against your account.
Correct account details
Basic profile fields can be edited directly in account settings. For fields that are locked after verification, contact support with your registered email and the correction needed.
Raise a data query
Send a message to our support team via the contact path below. Include your registered email address and a clear description of what you are asking. We will confirm receipt and respond as promptly as we can.
Request data removal
Where we are not required by law to keep a record, you can ask us to remove it. We will tell you honestly if a retention obligation applies and explain what that means for your specific request.
REACH OUR TEAM
How to Contact Us About This Policy
Privacy queries deserve a direct answer, not a generic acknowledgement. If you have a question about how your data is handled — whether it relates to a Touch 'n Go eWallet transaction record, a Bank Transfer history entry, or your account profile information — the paths below connect you to the right place. Have your registered email address ready; it is the fastest way to locate your account and action your request.
Live chat support
Open the live chat icon on any page of the platform. Describe your privacy query and include your registered email address. The support team will handle data-related requests through this channel.
Email support
Send a written request to our support email address listed in the Contact Us section of the platform. Email is suitable for detailed data queries, correction requests or records removal requests that need a written response trail.
Account dashboard
Many data queries can be self-served. Log in to your account, open the account settings or history tabs, and you will find transaction records, profile details and the current state of your linked payment methods — no support contact needed for a straightforward review.
HOW WE PROTECT DATA
Our Data Handling Standards and Account Security Practices
Handling your account data carefully is not optional — it is the baseline for a platform you can return to with confidence. Every account credential is stored in hashed form; we do not hold readable passwords. Session tokens expire automatically after a period of inactivity. Payment records — including Touch 'n Go eWallet references and Bank Transfer confirmations — are kept for the retention period our operating obligations require, then removed from active systems. We review our data handling practices when platform changes affect how information is collected or stored, and we update this policy accordingly. The date of the most recent update is shown at the bottom of this page.
Cookie handling
We use session and functional cookies to keep you logged in and to remember account preferences. Analytics cookies help us understand how pages are used. You can adjust cookie settings through your browser; disabling functional cookies may affect how your account session behaves.
Account security
Passwords are stored as hashed values only — we cannot read your password, and our support team will never ask for it. Session tokens expire after inactivity. If you suspect unauthorised access to your account, contact support immediately via live chat.
Retention and removal
Transaction data, including records tied to Touch 'n Go eWallet deposits and Bank Transfer movements, is held for as long as our operating obligations require. Once that period ends, the data is removed from active systems. You can ask us what retention period applies to your records.
Policy updates
When we make material changes to this policy, we note the revision date at the bottom of this page. Continuing to use the platform after an update means you have seen the revised terms. If a change is significant, we will flag it through your account notification area.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Our Privacy Policy
These are the questions we receive most often about how gempak98 handles account data, payment records and your rights under this policy. If your question is not covered here, the support paths in the section above are the fastest way to get a direct answer.
What personal data does gempak98 collect when I register an account?
We collect the email address and password you provide at registration, along with the device and session data generated when you log in. If you complete identity verification steps shown in your account, any documents submitted through that flow are also held on your record as required by our operating obligations.
How does gempak98 handle my Touch 'n Go eWallet transaction records?
Every Touch 'n Go eWallet deposit generates a transaction reference that is stored in your account history. We hold that record for the retention period our obligations require. You can view it at any time in the account dashboard after login. We do not share individual transaction references with third parties for marketing purposes.
Are my Bank Transfer details stored on the platform?
Bank Transfer records — including confirmation references and amounts — are held in your account transaction history. We retain them for the period required under our operating obligations, after which they are removed from active systems. Full bank account numbers are never stored in a readable format beyond the point the transfer is confirmed.
Can I ask gempak98 to delete my account data?
You can request data removal through our support channel. We will tell you clearly which records we are required to retain and which can be removed. Requests are handled on a case-by-case basis. Include your registered email address in the request so we can locate your account quickly.
Does gempak98 share my data with third parties?
We do not sell your data to third parties for marketing. Payment processors — such as those handling Touch 'n Go eWallet or Bank Transfer transactions — receive only the data needed to complete your transaction. Their handling of that data is governed by their own privacy terms, linked inside the relevant payment flow.
How do I correct incorrect information in my account profile?
Some fields — like your display name or contact number — can be updated directly in account settings after login. Fields that are locked after identity verification require a support request. Contact us via live chat or email with your registered email address and the correction you need; we will walk you through the steps.
What happens to my data if this privacy policy changes?
The revision date at the bottom of this page reflects any update we make. If a change affects how your data is used in a material way, we will highlight it in your account notification area. Continuing to access the platform after the revised date is noted means you have seen the updated policy.
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